FAQ & Policies
The Hounds try to used organic, local, fresh and High quality products with every treat. It is our pleasure to offer these treats to you as they are available. If you have questions about ingredients, please feel free to contact us! The Hounds love to answer questions!
Homemade Hounds was founded on the idea of "treats for one and all"! We can often make custom orders specific to your dog's dietary wants and needs. Please not that Special orders may incurr additional pricing and are not returnable/cancellable at all. **It is important that if your dog has particular needs, you consult your veterinarian first! Homemade Hounds does our best to make treats for all dogs but certain things may not be in the best interest of your dog! Your vet knows best!** Please email to discuss your dog's particular needs!
The Hounds have set pricing and shipping costs by weight. Homemade Hounds reserve the right to change any price for our goods and services and to correct any errors in the pricing without notice.
All prices are in US dollars. All orders shipped and/or delivered to an address in the State of Florida will be charged 7% sales tax. Payment must be received prior to order being processed. We accept all major credit cards via Paypal (VISA, MasterCard, Discover, AmEx). PayPal ensures the most secure online processing for our customers. A Paypal account is not needed to pay via PayPal. You may use a credit card to pay using PayPal's secure system.Please do not send Homemade Hounds credit card or bank card information via email as this is not a secure method to process payment.
Homemade Hounds cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order contact us as soon as possible. If we have not started your order, customized your order and/or shipped your order we will do out best to cancel it and refund your payment.
We are confident that your pup will love any and all of the treats we offer. However, if you are unhappy with your order for any reason, please contact The Hounds immediately. Due to the nature of our products, we do not offer cash/credit card refunds but we do offer exchanges and/or replacements when appropriate. We pride ourselves on keeping our customers happy.
We will ship our products anywhere in the continental United States and Canada. Restrictions prevent us from shipping internationally (off of the Continental US), but if you have such a request, please contact us directly. We make every effort to ship retail orders within 3 business day and will notify customers if we anticipate a delay in shipment. When you place an order, we will estimate shipping based on the weight of your items and the shipping options you choose.
Homemade Hounds is not responsible for any concerns regarding our treats. When feeding our treats to your dog, you assume all risk associated. Homemade Hounds does not guarantee shipping or delivery times but will work our best to try to accomodate. Homemade Hounds will happily hear any complaint but is not guaranteed to fullfill all requests. Homemade Hounds treats are NOT for human consumption. Please give our treats as an enrichment to your pet's day, they are not a meal supplement. Homemade Hounds will try to fullfill the requests that we can but does not guarantee 100% success. Special orders cannot be returned and may carry a different price depending on ingredients.